VEIL FAQ

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If you’re going for a Collection design, you can order your veil directly from our online store. For all Semi-Bespoke and Bespoke designs, submit an enquiry via our Contact page to get started!

Yes! Since launching we’ve worked with brides from all around the world, from the US to Dubai to Australia. Around 80% of our orders are completed remotely, so rest assured you’ll experience the same seamless creative process that’s at the heart of what we offer to all our brides in bringing their veil vision to life.

The two technical elements to making your veil perfect are length and colour.

Length - Unlike a wedding dress, there are only two measurements we need to ensure the perfect proportion of your veil. The first is your height, and the second is the length of your train, which we get directly from your dress shop.

Colour - We also confirm the colour with your shop directly, as well as providing samples which can be checked against your dress.

When it comes to the design, Sophie creates accurate design sketches so you can see the overall look of your veil and make sure it matches your vision. When your veil is being made, all the elements will be pinned for your approval before being stitched, which offers you the ability to make tweaks. This could be as simple as circling a flower and saying you’d like it 2cm to the left!

With a Semi-Bespoke veil, you're limited to the materials in the Collection. As an example, you can choose from the 5 tulles & 9 laces. You’ll work with a member of our team to decide one or more personalisations to a Collection design, with advice on what will best complement your dress.

However, a Bespoke veil offers limitless possibilities on all elements of your veil. As an example, if you’re opting for a lace veil, we narrow down a range of around 2,000+ options to offer you the 10 which perfectly complement your dress. Bespoke gives you the widest scope to make sure every element of your veil matches your vision. You’ll work personally with Sophie on creating a unique veil design, including an accurate design sketch that will be included in your quote.

Yes, by hand embroidery only! All embroidery we do onto existing veils is done by hand as opposed to machine. This is because with machine embroidery, there is always a slight risk of the machine damaging the base veil.

In over 7 years of doing commissions of hand embroidery, we've never damaged a base veil, but of course in the extremely unlikely event your veil is damaged whilst hand embroidering, we would recreate the original veil free of charge.

The lead times on Collection veils range from 2 to 8 weeks (please check the specific lead time in each listing). Our standard lead time on Semi-Bespoke veils is 4 to 10 weeks, and on Bespoke veils is 12 weeks.

We recommend having your veil in time for your final fitting so you can try it on with your dress - and we do our best to accommodate this.

From time to time, we are able to reduce lead times if we have capacity in allocated making time and if we have the materials readily available.

Yes! Our standard rush fees are 10% per 1 week of lead time reduction. As an example if the stated lead time is 6 weeks and you would like it in 4 weeks, this would incur a 20% rush fee. Please note, in some cases we may not be able to accommodate rush orders due to lead times on materials.

Our Collection veils range from £250 to £3,500 - each veil has its price shown and is available to order directly from the website. Semi-Bespoke veils start from £350, while fully Bespoke veils start from £1,000.

Collection orders are paid for in full via our online store.

For Semi-Bespoke orders, a minimum of 50% of the quoted amount is due upfront. The remaining balance is settled when your veil is ready to be dispatched.

For Bespoke orders, you will pay an initial deductible deposit of £35-75 which includes tulle samples, personalised veil research, an accurate design sketch and a tailored quote. If you proceed to purchase the veil, a minimum of 50% of the quoted amount is due upfront, minus the deposit. The remaining balance is settled when your veil is ready to be dispatched.

Yes! If you’d like to try on veils in person, you can do so either at our studio in Oxfordshire or at The Wedding Club showrooms in London and Birmingham.

Studio appointments are held by Sophie in her thatched cottage based in Bloxham, Oxfordshire.

The Wedding Club appointments, which are held in Knightsbridge, London and Harvey Nichols, Birmingham, can be booked by calling the TWC team on +44 12 1440 8276 or emailing info@thewedding-club.co.uk.

All our veils are packaged with care and delivered in their own luxury presentation box.

Veils delivered within the UK will be sent via insured Special Delivery with Royal Mail. This is a next-day service post dispatch excluding Sundays.

Veils delivered outside the UK will be sent via insured courier (such as FedEx). This is typically a 5-7 working day service post dispatch.

In both cases, you will receive an email with your tracking number so that you can track your delivery.